Q: Are your hair ties customizable?
A: Yes! We love to personalize our hair ties to fit your special event. Please note that there may be an additional fee, therefore, please contact us prior to placing your order.
Q: I need my hair ties this weekend... How quickly can you ship my order?
A: We offer same day or next business day shipping. If you are on a specific timeline, we highly encourage you to upgrade to Priority (2-3 day) or Express (1-2 day) Mail for faster shipping. Please see our shipping policy below for more details. NOTE: Our business days include M-F.
FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
Fast shipping is a priority to us, so in order for you to receive your item(s) quickly, your order will begin to be processed the same day your place your order. We currently have a 1-2 day processing time. However, faster shipping methods with quicker processing times are available at checkout.
You will receive a tracking number via email as soon as your order ships.
Although, we do our best to make sure that your order gets you safely, if your order has shown to be delivered, we cannot be responsible for lost or stolen packages. Please contact your local post office to check on the status of your shipment. You may choose to add optional insurance at checkout, which is through the United States Postal Service. Any claims would need to be taken up with USPS.
If for any reason, you are not satisfied with your order, please contact me, and I am happy to work with you!
TRACKING YOUR ORDER
As soon as your order ships, you will receive a USPS tracking number via email. Tracking your shipment is as easy as inputting your tracking number at USPS.com to find out just where your package is!
We accept all major credit cards and Paypal payments. You can feel confident that your financial information is kept confidential and secure.